Founder and Owner Julian Stark discusses the distinct offerings and competitive advantages of his company within the BPO industry.
Amidst the thriving landscape of the business process outsourcing (BPO) industry, the Philippines has emerged as a globally recognized hub. Seizing the opportunity in this environment, ServiceBuro, a new player, has entered the scene. Conceived by German entrepreneur Julian Stark, ServiceBuro specializes in catering to German businesses, capitalizing on the rich pool of talent available in the Philippines.
During a recent conversation with Asian Business Review, Stark delved into the unique value proposition of ServiceBuro. He emphasized, “There are several factors that set us apart. Firstly, being a German myself and having led teams in the Philippines, I can bridge the gap between the German and Filipino business cultures. Secondly, we have the ability to swiftly scale our operations, offering our clients a level of flexibility that is often constrained in Germany due to regulations and overhead costs.”
When asked about his decision to establish his business in the Philippines, Stark highlighted the country’s abundance of talent and cost-effective operations. He stated, “The Philippines boasts numerous esteemed universities and a highly motivated workforce eager to embark on careers in the tech industry. Additionally, overhead costs can be reduced by up to 70% in terms of employee benefits, equipment, and office space. Combining this advantage with our profound understanding of both German and Filipino cultures positions us uniquely.”
Drawing from his previous experiences at prominent global companies such as Lufthansa and Bosch, Stark believes that he possesses an enhanced comprehension of the German business ethos and methodology.
Despite the intense competition within the BPO industry in the Philippines, Stark recognizes a multitude of advantages rather than challenges. He acknowledges that the primary hurdle lies in sourcing talent with proficiency in specific languages, particularly those that are less commonly spoken. However, when it comes to mainstream languages, locating skilled individuals in the Philippines is not a formidable task.
Stark emphasizes the company’s specialization in German management, stating, “We have successfully executed projects for renowned German companies like Bosch. As a German myself, I possess a deep understanding of our client’s needs and can effectively bridge the gap between our two cultures. This aspect sets us apart, as there are no other BPO firms in the Philippines or even in Asia that are led by German professionals.”
To facilitate communication with potential clients or partners, the company’s homepage, serviceburo.net, serves as a convenient gateway.
